Description
Customer Service Representative - Onsite with minimal/ occasional travel
Intertek, a leading provider of quality and safety solutions to many of the world's top-recognized brands and companies, is actively seeking a Customer Service Representative to join our Government Trade Services team in Miami, FL This is a fantastic opportunity to grow a versatile career in Trade Services, locally and internationally.
Intertek is continually innovating and evolving to reduce risk for consumers, brands and organizations in every sector and industry around the world. We go beyond Testing, Inspection and Certification of products: we are a Total Quality Assurance Provider to industries worldwide. Our Purpose: Bringing quality, safety, and sustainability to life.
Intertek Government and Trade Services (GTS) supports governments to implement importing standards, securing imports, and facilitating exports. Intertek helps clients safely meet governmental requirements and deliver products to their customers on time.
What are we looking for?
The Customer Service Representative reports to the Sales Engineering Manager and is responsible for responding to leads from potential customers regarding Intertek's service offerings and requests for quotes. This position is also responsible for responding to inquiries from current customers regarding the status of projects, etc.
Shift/Schedule: Normal Business Hours, Mon to Fri, 8 am to 5 pm
Salary & Benefits Information
In addition to competitive compensation packages, when working with Intertek you can expect benefits including medical, dental, vision, life, disability, 401(k) with company match, generous vacation / sick time (PTO), tuition reimbursement and more.
What you'll do:
- Respond to leads from potential customers by answering questions about Intertek's service offerings and providing pricing/quotations, either independently or in conjunction with operations and/or sales engineering
- Respond to inquiries from current customers regarding the status of projects.
- Provide pricing/quotes to current customers with regard to certification updates.
- Identify potential new customers via research and networking.
- Perform other work as required.
This position outline is a general guideline and does not represent all encompassing details. The position assumes that the incumbent has both the mental and physical requirements to carry out the above defined duties.
Minimum Requirements & Qualifications:
- HS Diploma or GED
- 2+ years customer service experience, preferably in a technical environment
- Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Must be customer focused and quality driven
- Microsoft Office proficiency, including Word, Excel, and Outlook
- Must be self-motivated and have the ability to work independently in a fast-paced, multi-tasking environment with shifting priorities
- Physical dexterity to perform all clerical functions inherent to the position
- Ability to travel up to 5%
- Valid and Current Driver's License is Required
Intertek: Total Quality. Assured.
Intertek is a world leader in the Quality Assurance market, with a proven, high-quality business model and a global network of customer-focused operations and highly engaged subject matter experts. With passion, pace, and precision we work to exceed our customers' expectations, while engaging with our employees to be 10X in their performance and professional growth.
Intertek is a drug-free workplace. As a condition of employment, certain positions may be required to pass a pre-employment drug test based on the type of work that will be performed.
We Value Diversity
Intertek's network of phenomenal people are our greatest assets, and the diversity they bring fuels our success. Intertek is an Equal Employment Opportunity Employer that values inclusion and diversity. We take affirmative action to ensure all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.
For individuals with disabilities who would like to request accommodation, or who need assistance applying, please email hr.eeo@intertek.com or call 1-877-694-8543 (option #5) to speak with a member of the HR Department.
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*Intertek does not accept unsolicited approaches from agencies and will not pay a fee for any placement resulting from the receipt of an unsolicited resume.
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