Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
SS&C Eze provides premier global investment technology to support the front, middle and back-office designed to optimize operational and investment alpha throughout the entire investment process. Our employees are at the heart of our success. At SS&C Eze, we foster career growth at all levels within the company and encourage employees to take ownership of their careers. As a result, many of our leaders have risen to their current roles, as we vigorously advocate upward and lateral mobility. We recruit the best and the brightest for our team by seeking talented, hard-working individuals who are enthusiastic about learning and realizing their potential.
About the Team
The Product Specialist Trading team sits right in the middle of the action. Our responsibility is to become experts in our Trading product and collaborate with buy-side and sell-side traders, R&D stakeholders, and Engagement Managers to ensure the SS&C investment suite remains an asset for our clients. You will prioritize daily high-priority electronic trading requests with long-term projects to keep our clients' Trading Operations up and running. The role will also help develop and apply best practices to team procedures with an eye on constantly improving the overall efficiency of the work.
Day to Day
Manage a high volume of client connection and/or case requests
Build relationships and work collaboratively with internal and external stakeholders
Project scoping and case evaluation process
Develop training materials and documentation for team members and internal groups
Involvement with product and development teams to help guide functionality
Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects
Implement foundational elements of the SS&C Eze product suite with an emphasis on FIX and electronic trading
Troubleshoot ambiguous software issues using internal resources and leveraging other product experts
Minimum Experience
Bachelors Degree and 3+ years in either a financial services or technology services technology support role.
Experience with FIX protocol (Financial Information Exchange) and/or electronic trading required.
Exceptional written and verbal communication skills required; Able to effectively communicate with clients and third parties to ensure smooth execution.
Network troubleshooting experience
Strong organization skills and must be detail-oriented
Consistent positive attitude, even when dealing with difficult situations
Must be able to manage expectations on deliverables to internal and external stakeholders
Ability to understand key interdependencies and impact of work
A motivated individual who is proactive about completing tasks and picking up projects Demonstrated
It would be great if you also had:
Intermediate SQL skills - comfortable composing complex queries to pull data and running statements to modify DB tables when necessary
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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