Description
SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.
Job Description
Eze Software Group (Eze Software) is looking for Associate Systems Analyst to join the Systems Solutions team. We are looking for an organized individual who can coordinate with a variety of teams, communicate with technical staff, and drive IT & Software solutions to completion. Top Monitoring Responsibilities:- Our Internal tool is a secure data aggregation, file transfer/transformation and scheduling service that interconnects 3rd party and Eze internal systems together to perform various functions. It also allows for the import/export of large amounts of data; transformation of file formats for compatible use with our OMS or 3rd party systems; and the scheduling and customization of a multitude of processes used to intake finalized trade data and start of day positions. Systems Analysts monitor all aspects of these processes for all clients.
- Associate Systems Analysts monitor FIX messages and line connectivity for all clients. FIX messages have inbound and outbound flows, and our team makes sure that we resolve or escalate, based on type, any alert processed through our monitoring console.
- Proactively monitor and fix all the client based environments
- Makes sure that the environment is up and running before and after the exchanges of the regions APAC, EMEA and NOAM opens and closes respectively.
- Makes sure FIX connectivity is up and running
- Coordinates and leads selected client communications (phone, email) to gather requirements, discuss technical configuration options and provide status updates.
- Escalate and resolve critical alerts and issues
- Actively engage with stakeholders to identify areas of inefficiency and improve internal team processes.
- Help develop repeatable implementation plans to consistently and efficiently deliver against company, team, and individual goals critical to various projects.
- Establish a strong relationship with internal and external clients.
- Serve as a knowledge resource to immediate team members.
- Assist with escalated inquired both internal and external.
- Ability to work collaboratively with Engagement Managers and Client Success Managers
- Bachelor's degree required
- Good communication and listening skills
- Flexible to work in any shift, and 8days in a month from office
- Passionate to learn
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
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