IT Engineer FT Days Job Listing at Englewood Health in Englewood, NJ (Job ID 60988)

Description

Job Summary:

Responsible for strengthening the EH relationships with surrounding physician groups by delivering EH IT solutions while developing strong customer relationships.  This includes interfacing with physician offices, installing complex software, providing ongoing training to key customers, and assessing current IT office solutions for viability.

Hours: 9:00am - 5:00pm 

Location: Englewood, NJ 

Department: Information Technology 

PRINCIPAL DUTIES AND RESPONSIBILITIES

• Support assigned EHPN locations in designated geographic region 
• Participate in the onboarding of new EHPN practices which includes installation/testing of new data circuits and installation/testing of new IT equipment
• Complete quarterly visits of assigned sites to make sure that IT equipment is in optimal working condition.  This includes providing support for hardware and desktop software that are currently deployed in these sites
• Maintains inventory of hardware and spare components
• Identify and assist in purchasing IT equipment needed by these sites
• Aids in problem identification and resolution of daily production problems in a timely manner as defined by department policy and analyzes production problems, takes appropriate correction action, and follows up on problems to ensure resolution
• Accountable for remote support of all physician offices that are associated with Englewood Health
• Participate in On-Call rotations including weekends and holidays
• Perform other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED

• Bachelor's Degree or equivalent work experience
• Experience with desktop applications, including MS Office and SharePoint O365
• Stay current on technology topics and pursues opportunities to expand knowledge.
• 2+ years of experience providing IT support in a hospital or healthcare environment
• 2+ years of experience with desktop imaging solutions and application deployment
• 2+ years of project management, system implementation and support
• 2+ years hands-on experience working with computers, laptops, printers, scanners, signature pads, mobile devices, faxes and other IT hardware
• 2+ years of experience with Wyse clients, Citrix XenApp and XenDesktop applications
• 2+ years' experience working with Android and IOS
• 2+ years' experience working with Desktop Management solution e.g., ManageEngine, Ivanti, SCCM
• 2+ years' experience working with Asset management solution e.g., AssetExplorer, Ivanti, ServiceFocus
• 2+ years' experience working with A/V equipment e.g. Poly, Logitech, Crestron, Advantech, Shure
• Networking, TCP/IP experiences a plus.
• Experience supporting EMR applications is preferred
• Zoom knowledge/experience is a plus
• Ability to plan, coordinate, initiate, document, troubleshoot, and organize
• Good oral and written communication skills.  Position requires ability to interact with all levels of hospital staff, vendors, consultants, etc.
• Understanding of HIPAA and potential risk exposer for failure to comply

WORKING CONDITIONS

Works primarily in remote locations; i.e., end user and off site facilities

Frequent lifting and moving of equipment

70% travel is required