JOB FAIR - Call Center Representative Job Listing at EECU in Fort Worth, TX (Job ID 2137)

Description

Exciting Job Opportunity at EECU: Call Center Representative

We are seeking enthusiastic and dedicated individuals to join our Call Center team! As a Call Center Representative for EECU, your primary responsibility will be to deliver exceptional service to our valued members by handling 60-80 calls daily in a timely, professional, and courteous manner.

Key Responsibilities:

• Answer incoming calls and provide outstanding customer service by resolving inquiries and addressing concerns.
• Maintain performance standards in quality, attendance, and efficiency while contributing positively to a team-centric environment.
• Build and maintain lasting relationships with members by offering suitable products and services that meet their needs.
• Effectively resolve conflicts and manage member expectations, ensuring a high level of satisfaction.
• Strive to exceed performance goals and deliver excellent results consistently.

Ideal Candidates Should Possess the Following Knowledge and Experience:

• Experience: Minimum of one year of prior call center or financial experience is required.
• Environment: Willingness to work in a fast-paced environment that requires 100% phone-based interaction.
• Attendance: Excellent attendance is a must.
• Skills: Strong communication and interpersonal skills, a positive attitude, and a commitment to providing exceptional service.
• Problem-Solving: Ability to handle difficult situations with empathy and professionalism.
• Multitasking: Ability to manage multiple tasks while maintaining attention to detail.
• Language Skills: Bilingual (Spanish) preferred ability to read, speak, and write in Spanish.
• All candidates must be able to pass background screenings to be hired.

Location:

• Near Downtown Fort Worth

Schedule Availability:

• Monday to Friday: 9:00am – 6:00pm or 10:00am – 7:00pm
• Rotating Saturdays: 9:00am – 1:00pm

Join us and be part of a dynamic team where you can grow your career and make a difference every day!

EECU is an EOE/Vets/Disabled Employer.

For more information on our organization and benefits please visit Careers | EECU.