Description
**Details**
**Department:** MWF Post Acute Care
**Schedule:** Monday - Friday, 8 am - 5 pm CST or EST
**Location:** Remote
**Benefits**
Paid time off (PTO)
Various health insurance options & wellness plans
Retirement benefits including employer match plans
Long-term & short-term disability
Employee assistance programs (EAP)
Parental leave & adoption assistance
Tuition reimbursement
Ways to give back to your community
-*Please note, benefits and benefits eligibility can vary by position, exclusions may apply for some roles (for example: Travel, PRN, Short-Term Option, etc.). Actual compensation offer will vary based upon role, education, experience, location, and qualifications. Connect with your Talent Advisor for additional specifics.-
**Responsibilities**
The Specialist, Consumer Experience will support our Post Acute care setting in the development of and support of a service recovery program. They will partner with community level Post-Acute leaders to instill a culture of recovering fast and well and use data insights to drive continuous experience improvement. This individual will maintain a forward-looking and proactive approach, anticipating needs and addressing challenges well in advance, and demonstrate developed communication and collaboration skills.
Provide service recovery support to consumers and patients.
Guide the communication and investigation for complaints and grievances. Document, respond, or escalate in a manner that meets service levels to achieve improved satisfaction.
Collaborate with key stakeholders to develop and implement service recovery initiatives and/or training.
Participate in committees, work groups and process improvement teams aimed at improving consumer experiences.
Serve as subject matter expert to address consumer experience insights with key stakeholders and drive action to continuous experience improvement.
**Requirements**
Education:
High School diploma equivalency with 2 years of cumulative experience OR Associate's degree/Bachelor's degree OR 4 years of applicable cumulative job specific experience required.
**Additional Preferences**
Service Recovery experience in healthcare
Change management and/or project management
Strong communication skills, equipped with listening and de-escalation techniques
Salesforce Experience
**Why Join Our Team**
Ascension associates are key to our commitment of transforming healthcare and providing care to all, especially those most in need. Join us and help us drive impact through reimagining how we can deliver a people-centered healthcare experience and creating the solutions to do it. Explore career opportunities across our ministry locations and within our corporate headquarters.
Ascension is a leading non-profit, faith-based national health system made up of over 134,000 associates and 2,600 sites of care, including more than 140 hospitals and 40 senior living communities in 19 states.
Our Mission, Vision and Values encompass everything we do at Ascension. Every associate is empowered to give back, volunteer and make a positive impact in their community. Ascension careers are more than jobs; they are opportunities to enhance your life and the lives of the people around you.
**Equal Employment Opportunity Employer**
Ascension will provide equal employment opportunities (EEO) to all associates and applicants for employment regardless of race, color, religion, national origin, citizenship, gender, sexual orientation, gender identification or expression, age, disability, marital status, amnesty, genetic information, carrier status or any other legally protected status or status as a covered veteran in accordance with applicable federal, state and local laws.
For further information, view the EEO Know Your Rights (English) () poster or EEO Know Your Rights (Spanish) () poster.
As a military friendly organization, Ascension promotes career flexibility and offers many benefits to help support the well-being of our military families, spouses, veterans and reservists. Our associates are empowered to apply their military experience and unique perspective to their civilian career with Ascension.
Pay Non-Discrimination Notice ()
Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.
**E-Verify Statement**
This employer participates in the Electronic Employment Verification Program. Please click the E-Verify link below for more information.
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Compensation Information:
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Starting At: 0.0
Up To: 0.0
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