Description
At Houston Methodist, the Director Nursing Clinical Operations position is responsible for responsible for the 24-hour management of the Flex Team, Staffing Office, Operations Administrators, and Centralized Bed Management, as appropriate. This position provides leadership and support to all hospital units through the facilitation and coordination of patient flow and bed utilization. The Director Nursing Clinical Operations provides strategic direction for nursing and business operations, responsible for establishing strategic and tactical plans for clinical services and human resource allocation. This position works in cooperation with Executives and the Medical Staff to ensure regulations and accreditation standards are maintained.
The Director position responsibilities include overseeing the activities of the department staff, ensuring quality, productivity, functional excellence and efficiency to accomplish strategic and operational objectives. In addition, this position is accountable for employee engagement, adequate staffing levels, budget development and compliance, staffing decisions such as hiring and terminating employment, coaching and counseling employees on work related performance, and developing and implementing policies and procedures to ensure a safe and effective work environment. This position also ensures training, monitoring and operations initiatives are implemented which secure compliance with ethical and legal business practices and accreditation/regulatory/government regulations.
**PEOPLE ESSENTIAL FUNCTIONS**
Directs, develops and implements strategic and operational/high level projects and processes either through independent/highly autonomous work or through the facilitation of work teams to enable the effective and efficient completion of objectives.
Oversees management of and ensures development for staff to meet overall objectives in terms of quality, service and cost effectiveness. Provides timely guidance and feedback to help others strengthen specific knowledge/skill areas needed to accomplish a task or solve a problem. Directs management responsibilities of selection, scheduling, supervision, retention, and evaluation of employees.
Meets or exceeds threshold goal for department turnover and/or system metrics on employee engagement indicators: action readiness score, tier level.
Provides leadership and communication to maintain a competent and engaged employee group by conducting regular department meetings to review policies and procedures and operational matters, rounding on all employees, completing performance appraisals, conducting new hire feedback sessions, coaching/corrective counseling, and providing recognition/commendations to achieve desired outcomes.
Identifies opportunities and takes action to build strategic relationships between one's area and other areas, teams, departments, and units to achieve business goals. Drives the promotion of teamwork within and between departments; participates and/or leads and facilitates department process improvements as needed.
Creates a climate that fosters compassionate care, innovation, cooperation, collaboration and teamwork. Implements change, motivating employees and following through to ensure change in behavior has actually occurred.
**SERVICE ESSENTIAL FUNCTIONS**
Oversees department operations, designated projects, schedules and activities as needed to ensure that goals or objectives are accomplished within the prescribed time frame. Sets priorities and functional standards, giving direction to staff as necessary to ensure the best possible delivery of service and high customer/patient satisfaction.
Drives department service standards and activities to impact department and/or system score for patient/customer-based satisfaction, through role modeling and fostering accountability. Serves and actively participates on various entity committees as a voice for the department.
Maintains 24-hour accountability and authority for decisions regarding patient care, department operations and human resource management for Staffing Office, Operations Administrators, and Admission Transition in terms of the quality of nursing care delivered, as well as for planning, organizing, leading and evaluating nursing services.
Ensures that daily flex team operations are conducted in accordance with HM department policies and procedures. Proactively monitors coverage of unit to maximize presence of management and staff.
Leads and maintains high customer satisfaction while providing the highest level of service to patients, visitors, staff and assets.
**QUALITY/SAFETY ESSENTIAL FUNCTIONS**
Ensures a safe and effective working environment; monitors and/or revises the department safety plan and/or any specific accreditation/regulatory required safety guidelines. Responsible for staff maintenance of credentials and competencies, per accrediting/ licensing agency and/or department guidelines as applicable.
Employs a proactive approach in the optimization of safe outcomes and information systems by monitoring and improving the department workflow and enhancing operations, using peer-to-peer accountability and identifying solutions via collaboration. Implements process improvements utilizing tools such as lean principles. Role models situational awareness, using teachable moments to improve safety.
Responsible for employee compliance to policies and procedures and performs associated actions upon non-compliance (i. e., licensure/certification compliance, focal point review requirements, disaster plan, in-services, influenza immunization, wage and hour, standard hours, timely termination submission, timely timecard approval, etc.).
Oversees process for patient placement in appropriate beds, based on admission criteria, diagnosis, clinical needs, bed availability and staffing.
Ensures patient transfers are handled in a timely manner and within EMTALA (Emergency Medical Treatment and Active Labor Act) guidelines.
**FINANCE ESSENTIAL FUNCTIONS**
Develops and manages department operational and capital budgets, approvals, and ongoing maintenance of the department(s), ensuring operation in a cost-effective manner. Proactively identifies and plans for capital needs related to current equipment and future department projects. Ensures staffing plans and schedules meet department needs that reflect understanding of the importance of cost-effectiveness.
Creates department strategies to achieve financial target and staffing needs, through optimizing productivity, supply/resource efficiency, minimizing incidental overtime and overtime percentage, and other areas according to department specifications.
Projects anticipated volume and demand for resources, conducts cost analysis, analyzes and monitors budget reports and v
Compensation Information:
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Up To: 0.0
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