Clinical Triage RN at The Trustees of Columbia University in the City of New York Job Listing at DirectEmployers in New York, NY (Job ID 4218692-2024-08-05)

Description

• Job Type: Officer of Administration
• Regular/Temporary: Regular
• Hours Per Week: 35
• Standard Work Schedule: M-F, 9AM-5PM
• Building: 3 Columbus Circle New York, NY 10019
• Salary Range: $113,000 - $120,000

Position Summary

The Clinical Triage Registered Nurse is responsible for triaging patients to the appropriate level of care with the appropriate level of urgency. The Clinical Triage RN follows workflows and utilizes resources to provide assessment, scheduling, clinical guidance, and other clinical services to patients via the contact center; the Clinical Triage RN will be expected to maintain a standard of performance that prioritizes safety, quality, and experience that coincides with the mission of the Clinical Triage work center within the Contact Center. The clinical triage work center is a critical component to the overall success of the contact center and its mission to navigate patients to the right care at the right time.

Responsibilities

Operations

• Provides telephonic triage services for patients contacting the Contact Center.
• Utilizes all appropriate clinical triage processes, protocols, and procedures to effectively navigate patients to the right site and time of care based on clinical needs.
• Understands the needs of patients and offers recommendations, education, or care advice to triage patients and schedule them with the appropriate level of care.
• Participates in care coordination for patients on an as-needed basis by working collaboratively with patients to best understand their needs and aiming to reduce readmissions, enhance chronic disease management, and manage any health risks for the patient where applicable.
• Assists patient in scheduling provider appointments and communicating with the provider as necessary.
• Ensures accurate and timely documentation in the EMR according to best practice guidelines.
• Participates in virtual monitoring, subsequent reporting, and escalation to support services while providing additional support to these functions to ensure patient needs are met.
• Performs all other duties as assigned within the scope of practice and/or training.

Strategy

• Manages work to KPIs, mission, values, and objectives of the overall Clinical Triage work center set by the Clinical Triage Manager.
• Develops and maintains a productive and collaborative relationship with departmental and clinical management and representatives.

People

• Promotes staff professionalism and performance with coaching, training, and feedback. Mentors staff in individual and team accountability, modeling behavior, and demonstrating best practices/techniques. Demonstrates self-development and keeps current on a variety of industry topics.

• Establishes a culture of continuous professional development. Encourages others to develop skills in areas that will be needed for the future. Arranges development opportunities that help others build new skills. Identifies and mitigates any roadblocks to performance, evaluates the effectiveness of development.
• Participates in training and onboarding activities along with any relevant or ongoing process improvement initiatives, professional development, peer development, peer reviews, and performs other assigned tasks as required.

Other administrative duties

Compensation Information:
$113000.0 / Yearly - $113000.0 / Yearly