Description
The mission of the Waste Education and Outreach (WEO) team is to inform, engage, and empower Edmontonians to fully participate in the City's waste management system. The Waste Outreach Coordinator will implement outreach programs in support of Waste Services' strategies and programs.
Under the leadership of the Program Lead Waste Outreach, you will be responsible for the planning, delivery, and evaluation of the Waste Branch's outreach projects and programs. While the Program Lead is responsible for managing the overall strategy of programs, this position oversees and coordinates the day to day delivery of outreach programs, as well as providing critical on-the-ground data and information related to program evaluation. You'll also lead and supervise a group of passionate Waste Outreach Educators, directing the work of up to 10 temporary/casual staff.
The Waste Education and Outreach team relies on data to program evaluate our programs' effectiveness and for continuous improvement. Your success will also be measured by the positive relationships and culture you build with the Outreach team, Edmontonians, the WEO team, and your Waste Services colleagues.
What will you be doing?
- As directed by the program lead, plan, and deliver outreach programs to meet the outcomes of Waste Branch's strategic projects
- Develops program resources, such as participant handouts and procedural manuals for leaders
- Collaborates with organizations, agencies, and individuals on a regular basis to support outreach initiatives
- Supervising a team of Recreation Technician 2, Outreach Educators, including recruiting, training, schedule management and proactive team culture development
- Coordinate publicity/marketing materials, facility bookings, supplies, and registration as required for programs
- Support the design of program evaluation approaches and conduct regular program evaluation using data collected from ArcGIS, other data collection tools, photographs, and quantitative/qualitative data
- Models excellent customer care when engaging residents in conversation on doorstep visits and/or at outreach events
- Responds to the escalation of challenging customer interactions experienced by Waste Outreach Educators
- Provides technical information and training for waste educators and the larger WEO team on challenging interactions with the public
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