Description
ETS is continually improving how we support Edmontonians' transit needs and expectations. To support this, we are looking for an innovative and strategically-minded individual to join our team within ETS as a Technology Business Analyst.
As a Technology Business Analyst within the Technical Services team, you will perform highly complex and specialized work encompassing research, interpretations, analyses, development, reporting, and recommendations about the broad operational and information technology systems supporting ETS' needs. You will demonstrate an understanding and awareness of technology impacts while also assisting with operational and strategic planning and developing technology roadmaps. You will explore innovative opportunities and lead these projects to completion using project management best practices.
What will you do?
Business Analysis & Process Improvement
- Evaluate technology solutions using methods and tools including but not limited to requirements, feasibility, cost-benefit, risk, user, and other analyses as appropriate
- Contribute to the design, implementation, and continuous improvement of ETS technology systems, business processes and practices
- Develop internal processes, training materials, and policies related to technology systems used within ETS
- Research and review emerging technologies and industry trends while understanding their impacts on internal and external business processes and areas
- Research, review, and interpret data, policy, and regulations to identify measurable improvements in technology systems, business processes, and performance
- Maintain a strong business knowledge and apply operational, governance, and policy lenses to ensure technology systems serve our customers and the Branch
Project Management & Operational Support
- Create business cases and project charters, collaborate with stakeholders, and produce project deliverables using project management best practices
- Execute assigned projects to the expected scope, schedule and budget
- Provide operational support to ETS-related projects, ensuring alignment with ETS goals & objectives, applicable standards, and guidelines
Strategic Planning & Technology Roadmapping
- Assist with operational and strategic planning, including developing and maintaining technology roadmaps
- Identify and recommend opportunities to improve any business process or technology systems in alignment with the branch, corporate, or Council's strategic objectives
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