Senior Asset Management Analyst Job Listing at City of Edmonton in Edmonton, AB (Job ID 51523)

Description

Reporting to the Team Lead, Asset Management Office, the Senior Asset Management Analyst is responsible for the professional-level operational analysis, planning, development, implementation, and ongoing management of Information Technology (IT) Asset Management programs. This includes assisting the Team Lead with oversight and day-to-day supervision of a team of customer-facing IT asset management professionals and asset vendors. This role will identify and cultivate efficient and effective procurement, inventory, fiscal, lifecycle management, administrative, and/or operational services to improve the cost-effectiveness of the City of Edmonton's (COE) IT hardware and software, with a particular focus on software asset management and licensing compliance.

The position is accountable for understanding existing and developing new complex business processes, consolidating and maintaining current business process documentation, ensuring valid Quality Assurance artifacts exist, and ensuring functional skills are in place to solve challenges and maintain the efficiency and effectiveness of the IT Asset Management program. Expert communication, relationship management, and networking skills are required to effectively promote and clarify objectives and processes within governance and planning, the technology investment framework, policies, standards, processes, risk management, and quality assurance.

What will you do?

• Maintain the integrity of asset data for thousands of endpoints and ensure end-user license compliance for approximately 1,500 software titles valued in the millions of dollars. This includes comprehensive analysis, understanding business practices, expert knowledge of license types and compliance modeling, and integrations with ITSM and SAM systems
• Develop and implement lifecycle management programs for complex hardware and software, addressing the City's functional, technical, and budgetary requirements. This requires collaboration with technical subject matter experts and understanding the nuances of disparate technologies
• Document program design elements and solutions in processes and procedures, and communicate them effectively to internal team members, stakeholders, and external vendors, including providing retraining as needed
• Establish KPIs, provide training and mentoring, document processes, and maintain a network of Asset Managers throughout the City. Communicate IT data integrity, process/policy management, and license compliance expectations to a diverse audience, including senior leadership and City Councillors
• Create detailed work specifications for internal and external resources to handle asset information changes due to Corporate Reorganization, including branch name changes, logical moves, and physical moves
• Design, implement, and oversee a comprehensive Software Asset Management (SAM) plan, including proactive audit and compliance activities, as well as software manufacturer audit response protocols, leveraging expert knowledge of software licensing agreements
• Develop and execute hardware and software asset sourcing plans in collaboration with technical support SMEs and the Vendor Management Office to ensure a stable supply chain, cost-effective support, and coordinated lifecycle management
• Design and implement IT Asset Refresh/Renewal programs, reconciling procurement, license entitlements, contract, and deployment data to ensure compliance with purchase and licensing agreements, and identify/defend against erroneous billings
• Track the IT Asset Refresh/Renewal process, report regularly on its status, and proactively identify weaknesses and potential service degradations, presenting findings to relevant stakeholders
• Develop processes for handling sensitive issues related to unsanctioned software installations, working closely with the Corporate Information Security Office (CISO) and external vendors. Design and implement robust onboarding/offboarding processes for assets, collaborating with various departments and external partners