Public Service Representative Job Listing at City of Edmonton in Edmonton, AB (Job ID 50818)

Description

The Waste Services Customer Support Centre is currently looking for customer service-focused individuals responsible for responding to inquiries from the public about waste services. Your challenge is to deliver exceptional customer service while assisting the public with inquiries related to waste management.

What will you do? 

• Respond to public enquiries, service requests and complaints from residents and businesses
• Answer escalated calls, complaints and requests from 311 CRM (Customer Relationship Management System)
• Process notification orders for customer service, maintain databases and various statistics and update data related to waste issues on the Customer Information System (CIS)
• Manage and maintain the customer database that includes documenting all customer communication
• Recommend improvements for the Customer Support Center operations to the supervisor 
• Work with peers and supervisor to update and streamline processes
• Review and evaluate applications for Assisted Waste Collection, and liaise with applicants, community partners, and City of Edmonton departments
• Other related duties as required