Description
CHANGE CONSULTANT SENIOR WHAT IS THE OPPORTUNITY? The purpose of the Change Consultant, Senior is to support the execution of City National Bank's Strategic Priorities through application of the bank's Enterprise Change Enablement & Adoption (ECEA) methodology and tools at the project level including creation and execution of required deliverables and supporting material in partnership with Strategic Change Managers, Change Owners, delivery partners, and related project teams.The primary purpose of this role is planning and delivering strategic and transformational change, which is based on achieving measurable performance improvement and significantly enhancing CNB's function's ability to provide advisory services to business partners, enhancing controls and governance of financial reporting, and to meet regulatory and accounting policy changes.This role is responsible for leading the organizational change management planning and execution for one or more strategic priority projects with day-to-day focus on planning, prioritizing, and delivering change enablement and adoption needs of varying size, complexity and type:At the direction of a Strategic Change Manager, partner with Change Owners and Project Management Office resources to understand the nature, magnitude, and timing of changes to design and execute necessary change enablement and adoption strategies, tactics, and deliverables to support successful project deliveryAssess the scope and impact of the change and make recommendations to improve delivery capability by leveraging City National Bank's Enterprise Change Enablement & Adoption methodology and toolsResponsible for the creation and implementation of change enablement and adoption strategies for one or more projects focusing on the people side of change to drive faster adoption, higher utilization, and greater proficiency of the changes that impact colleagues and clientsResponsible for all phases of change enablement and adoption delivery from change vision and contributing to strategy development, organizational and cultural alignment, planning, execution and transition to BAU. What you will do
- Change Enablement & Adoption Delivery for City National Bank
- At the direction of a Strategic Change Manager, acts as change enabler and drives one or more change initiatives across the bank identified as strategic priorities and provide guidance and support to related project teams.
- Partners with Change Owners and project teams to drive and support implementation and adoption of our most important strategic priorities and key initiatives, as well as deliver an organizational culture of service excellence, efficiency, effort, collaboration, and enterprise.
- Partners with leaders to enable the human side of transformation, ensuring people adopt the changes needed to promote the long-term success of our business.
- Collaborates with Strategic Change Manager and Change Owners to understand business strategy around assigned projects, and own responsibility for the development, support and execution of organizational change management strategies and processes for defined projects related to the company's aims & objectives.
- Ensures effective and consistent implementation of change projects, support on-going improvement efforts of project management and implementation discipline.
- Ensures alignment with the bank's Enterprise Change Risk Management policy and Enterprise Change Management Office Procedure
- Drives business value through effective ECEA processes and tools
- Builds strong, collaborative relationships with Change Owners and delivery partners.
- Change Enablement Capability Adoption for City National Bank
- Drives forward the ECEA goal to enable the organization to consistently apply common change management processes and tools, ensure all colleagues have the individual competency to lead change and have that reflected in their performance expectations and to ensure the application of change management is developed as a strategic capability with ECEA tools and methodology embedded in all large-scale programs.
- Serves as an active and visible coach to business partners, to model change leadership behavior, enablement, and integration into City National Bank change transformation delivery in alignment with the Enterprise Change Management Office procedure and Enterprise Change Risk Management Policy.
Must-Have*
- Associate's Degree or equivalent
- 7+ years of progressive relevant experience leading medium organizational change management projects with a high level of value (benefit/cost), and moderate to high level of complexity and uncertainty
- Experience managing moderate to small to moderate cross-enterprise programs/projects, programs/projects with third party vendors and programs/projects with significant technical and/or regulatory component
- Previous experience working in a consulting, project/program management and/or organizational change management function, within Financial Services Industry
- Strong knowledge of program and project plan development & management, scheduling methodology, waterfall, agile and iterative methodologies, program and project metrics, analysis, and status reporting
Skills and Knowledge
- Bachelor degree background preferred
- CCMP, Prosci or other change management related certification preferred
- Microsoft Office proficiency - MS Word, Excel, PowerPoint
- Organizational Change Management
- Project management
- Impact and Influence
- Leadership
- Dealing with Ambiguity
- Organizational Awareness
- Resourceful Use of Others
- Financial - Leverages understanding of business and financial concepts
- Analytical and Conceptual Thinking
- Stakeholder Management
- Teamwork and Cooperation
- Achievement Orientation
*To be considered for this position you must meet at least these basic qualifications
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks. ABOUT CITY NATIONAL
City National Bank, a subsidiary of Royal Bank of Canada, is the largest bank headquartered in Los Angeles with $92.03 billion in assets as of April 30, 2024. Founded in 1954, City National provides personalized banking, investment and trust services in select markets including Los Angeles, Orange County, San Diego, the San Francisco Bay Area, New York City, Nashville, Atlanta, Delaware, Las Vegas, Washington D.C. and Miami.* In addition, the company and its investment affiliates manage or administer $96.83 billion in client investment assets. City National is dedicated to strengthening communities, and in 2023 alone, the company made more than $11 million in charitable contributions to nonprofits that support the communities it serves.
*City National Bank does business in Miami and the state of Florida as CN Bank.
For more information about City National, visit cnb.com. EQUAL OPPORTUNITY EMPLOYER & REASONABLE ACCOMMODATION
City National Bank is an equal opportunity employer committed to promoting and maintaining a diverse, equitable and inclusive working environment where differences are valued and encouraged. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by the laws or regulations in the locations where we operate or in our Code of Conduct. READ MORE
If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation for any part of the employment process. Please contact us via email or leave a message at (213) 673-9139. These contact methods are dedicated to applicants whose disability prevents them from successfully applying online. Only messages left for this purpose will be returned. Responses may take up to two business days.
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