Description
At Ceramex, we do things differently. Our associates take pride in their reputation as businesspeople who understand how they impact our bottom line. Their excellent technical skills – accompanied by their role as employee-owners – has become our legacy.
Inside Sales & Customer Service Representative
This position will be responsible for managing customer relationships, providing product information, resolving inquiries, and identifying new business opportunities. This role combines elements of sales, customer service, and account management to ensure a seamless customer experience and drive business growth.
Primary responsibilities include:
- Confer with customers by telephone, email, or in person to provide information about products and services.- Develop weekly, monthly, and quarterly reports to show high and low usage on parts for customers.
- Identify new opportunities for revenue and improved service.
- Take details of customer complaints and/or requests and work to resolve them in a timely manner with the goal of maintaining customer satisfaction.
- Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments as well as actions taken.
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Monitor market conditions and competitors' products, prices, and sales to develop strategies to grow sales.
- Collaborate with sales teams to understand customer requirements to promote the sale of company products and provide sales support.
- Responsible for working with Accounting, Sales, and Production to provide customer quotes, warranties, contract terms, and delivery dates.
- Update customer account information.
- Help identify Non-Conforming parts and disposition into inventory.
- Follow approved work instructions and support Sales Manager in growing accounts, tracking efficiencies, and keeping resolution time to a minimum.
- Perform other incidental and related duties as required and assigned.
Who you are:
As an employee-owner, you must have a teammate mentality and strong interpersonal skills. An employee-owner is proactive, upholds commitments and is continually learning.
Essential Qualifications
- High School Diploma or GED; Bachelor's degree or higher in Sales and Marketing, Business, or a related field is preferred.- 3 years of previous sales experience.
- 3 years of successful customer relations experience.
- Sales experience in automotive or industrial sectors is preferred.
- Excellent oral and written communication, presentation, and analytical skills.
- Time management, attention to detail, ability to multi-task and prioritize.
- Solid computer proficiency with an in-depth knowledge of Microsoft Office & Windows-based programs. Proficient in PowerPoint, spreadsheets, and e-mail.
- Being a self-starter, with the ability to work independently and meet goals.
- Must be able to build a team and relationships with fellow employees and potential and current customers.
- Being open to change and utilizing effective change management techniques.
- Must be extremely reliable, responsible, dependable to fulfill obligations.
- Must have a valid driver's license and be able to travel when required.
- Adapts quickly to changing environments.
Rewards for you:
- Competitive compensation package with opportunity for growth
- Affordable and comprehensive insurance
- 5% 401(k) match
- Employee Stock Ownership Plan (ESOP)
- 100% Tuition Reimbursement
Employee-owners first, manufacturers second:
We believe the best way to operate is to educate everyone on how the business works, give them a voice in saying how the company is run and provide them a stake in the financial outcome, good or bad.
We do this by creating a business of businesspeople who think, act and feel like owners through education, empowerment and engagement. It's all part of our open-book management system, The Great Game of Business®.
Ceramex North America LLC., a subsidiary of SRC Holdings Corporation (SRC), is headquartered in Springfield, Missouri. SRC was founded in 1983 by Jack Stack, renowned author, lecturer, and CEO who created the business literacy and open book management program “The Great Game of Business”. Click here to find out more about The Great Game of Business
2401 E. Sunshine Springfield, MO 65804
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