Project Manager - Product Development Job Listing at Brinks in Coppell, TX (Job ID R54687)

Description

Brinks Texas License #C00550

About Brink's:

The Brink's Company (NYSE:BCO) is a leading global provider of cash and valuables management, digital retail solutions, and ATM managed services. Our customers include financial institutions, retailers, government agencies, mints, jewelers, and other commercial operations. Our network of operations in 52 countries serves customers in more than 100countries.

Brink's has been a trusted partner in securing commerce for more than 165 years. Together, every Brink's Team Member is committed to providing the highest levels of service and support to our customers. We take pride in our work, and we share a passion about our future. Learn why so many people have made the choice to join our team – and stay here.

We believe that our team should be reflective of the customers we serve every day around the world. We believe in building partnerships that secure commerce and doing that requires fostering an inclusive culture that values people with diverse backgrounds, ideas, and perspectives. We build a sense of belonging, so all employees feel respected, safe, and valued, and we provide equal opportunity to participate and grow.

Job Description

We are currently seeking a collaborative and results-oriented Project Manager to work within the Global Product Development team. This role will work closely with our Global Senior Development Managers (Product Owners), functional teams, and IT associates to create and help execute product launch activities for our Brink's digital retail solutions (DRS). This role will also support critical / strategic accounts through implementation stages of their DRS solutions.

This role will proactively and strategically manage new product development from a project management perspective, and at times new customer implementations, aligning scope and resource needs, creating end-to-end project plans, facilitating execution of deliverables, managing budgets, keeping stakeholders informed of status and risks, coordinating actions with internal departments to fulfill client needs, and tracking progress against plan. It is vital to have strong customer-facing and executive management communication skills, and an ability to identify and escalate barriers to project success. This resource will also partner with Product Management resources and market and regional teams and will help ensure activities that support all phases of launch (sales, operations, and customer support) are ready.

In this role, resources will:

• Act as a strategic and trustworthy partner to customers; internal and external
• Manage market or regional-level product launches; create robust project plans that account for all technical and functional activities required to execute launch by partnering with appropriate resources to elicit information, identify interrelated tasks, and define the level of effort to complete
• Be accountable for project team, and executive status.
• Be accountable for the creation and management of project plans, status reports, and risk and issue logs
• Initiate creative and collaborative ways to remove risk
• Manage program calendar and meeting schedule to track towards timely execution of implementation
• Collaborate with a cross functional team during a project to inform various stakeholders of upcoming tasks, project status and escalating issues when necessary
• Demonstrate the ability to motivate and guide internal teams to deliver according to plan
• Lead cross-functional / customer discussions on implementation and / or project activities
• Demonstrate core problem solving skills in ambiguous situations to deliver a successful implementation and onboarding
• Support change control processes and governance meetings to ensure alignment and integrity of the project scope and timeline
• Partner up with Delivery Leads to communicate and escalate barriers to ensure project success
• Proactively reach out to customers (internal and external) and decision makers to manage expectations and drive accountability

Attributes / Characteristics

• General
  • Comfortable operating within a dynamic work environment and executing in situations where some unknowns exist
  • Excited about Brinks mission around DRS
  • Enthusiastic about constant learning and self-improvement

• Communication / stakeholder management
  • Communicate clearly and regularly between Sales, Product, Customer Success, Customer Care, and other necessary teams to ensure clarity on customer expectations for delivery
  • Effective at articulating complex information in an easy to understand way
  • Excellent communication skills (written and verbal) and the ability to persuade and influence others
  • Comfortable leading conversations and building quick rapport with peers and leaders
  • Able to appropriately set and reset expectations with stakeholders

• Project Management
  • Significant project management experience on complex projects lasting 4+ months
  • Ability to handle aggressive deadlines, work cross-functionally, and prioritize work in a fast-paced environment
  • Effective at motivating and communicating the delivery expectations for other internal and external teams
  • Able to manage multiple activities and prioritize those based on business and customer impact and a “get things done” mindset will be critical to success

• Technical
  • Working understanding of the Brinks systems and processes
  • Strong understanding of the needs of a Business / IT / Executive

• Flexibility
  • Able to ramp up quickly on new subject matters
  • Active listening skills and naturally curious about new topics
  • Critical thinking and problem solving skills are also key

Preferred Qualifications

• 3+ years of project management experience preferred
• Managing large scale projects
• Bachelor's degree or equivalent
• PMP and/or LEAN certification a plus
• Managing global (multi-market) experience is a significant plus

Thank you for considering applying for a job at Brink's. To be considered for this position, you must complete the entire application process, which includes answering all prescreening questions and providing your eSignature.

Upon completion of the application process, you will receive an email confirming that we have received your application. We will review all candidates and notify you of your status should we deem you fit for a job. Thank you again for your interest in a career at Brink's. For more information about future career opportunities, join our talent network, like our Facebook page or Follow us on X.

Brink's is an equal opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, marital status, protected veteran status, sexual orientation, gender identity, genetic information, or history or any other characteristic protected by law. Brink's is also committed to providing a drug-free workplace.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.