Description
Job Summary
The primary function of a Bobs Squad Support Associate is to represent Bob's Discount Furniture and its products with honesty and integrity while providing exceptional support to guests through all stages of their journey. The goal of the Sales Support Associate is to support the omnichannel experience and to identify root causes of issues to assist stores efficiently in a timely manner.
Who We Are
At Bob's, we have fun, we love what we do, and it shows in our expansive growth! Bob's Discount Furniture is more than just a furniture store. We are one of the fastest growing omni-channel furniture retailers in the country with 165 stores in 24 states.
How We Will Support You
At Bob's we understand there are many companies you can choose to work for, so, along with exceptional opportunities for career growth we offer a fun team-oriented work environment and great benefits! Let us tell you more.
Benefits & Perks- We've got you covered! We believe in supporting our employees and their families in the best ways possible is a top priority. We focus on three core wellness pillars: Emotional, Physical and Financial. Below are just some of the benefits that we offer:
Feeling under the weather, we've got you covered! We offer Nationally provided Medical, Dental and Vision Insurance
Paid Vacation, Personal Days, Sick Days, Holidays, work anniversary and your Birthday! After all, your birthday should be a holiday
401(k) Profit Sharing Plan with a Generous Company match!
Pet Insurance to help keep your furry friends happy and healthy
Life insurance – Employer-paid basic Life Insurance, with the option to add Voluntary Life Insurance as well!
Financial Planning, Voluntary Legal Benefits and Wellness Plans
We already offer value priced furniture, but on top of that we offer a Generous Employee Discount starting on your 1st day!
Additional Employee Discounts through the “Hays Perks discount program” offering hundreds of online discounts from your favorite merchants.
And so much more!
Culture and Core Values- At Bob's we have a set of core values that shape the decisions we make every day and help define our company culture. These values comprise what we call "The Bob's Way." Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability and Fun.
DIVERSITY IS A CORE VALUE AT BOB'S
At Bob's Discount Furniture, we want you to feel at home. Whether you're shopping with us or a part of the Bob's team, we want you to know that you are valued, appreciated, and free to be who you are.
We are committed to creating a place as diverse as the communities we serve.
Learn and Grow- We believe in developing our team members and helping them grow both personally and professionally! We promote Professional Development: In-person, virtually and offer an infinite library of on-demand classes in Workday Learning. We also offer Tuition Reimbursement as well as the BDF Education Foundation Scholarship Program open to employees and their dependents. Want to grow at Bob's professionally? We look to promote from within our organization by having robust succession planning in place to ensure that our team members have the opportunity to advance their careers.
Responsibilities
Be consistently positive, enthusiastic, and respectful in all interactions with guests and co-workers.
Accurately and honestly represent all company policies, products, and services, to help the store reach quantitative goals the “BOB'S WAY,” bringing his positive image and energy into all service situations.
Update guest orders into the system accurately and completely across all store locations using BobsBoost.
Accurately process payments; be responsible for security of cash and other legal tenders in the store and on the phone.
Ensure the company's assets are properly cared for and in good working condition.
Answer national incoming calls and respond to guest queries in a timely and courteous manner.
Stay well informed about Bob's products, pricing and policies.
Assist guests in using the most appropriate Bob's systems.
Maintain guest communication on all national open orders and communicate status with guests.
Provide communication and guidance along the guest journey from pre-purchase to the day of delivery.
Follow up and complete all training and tasks, including but not limited to, e-learnings and daily tasks assigned by the company and managers.
Execute all behavioral and operational standards per company policies, procedures, and processes.
Arrive to work on time dressed according to the Dress Code Policy on scheduled days, which includes being able to work weekends and major holidays per the company's scheduling guidelines and Dress Code Policy.
Support all company initiatives as directed by Bobs Squad Management or company.
Attend and constructively participate in all scheduled meetings, workshops and training sessions.
Ad hoc assignments that support the instore sales function, that include the CPU instore process
The list of responsibilities is not intended to be all-inclusive as there may be other duties assigned.
Required Qualifications
Flexibility to work a retail schedule that includes nights, weekends, and holidays.
Ability to effectively use technology and learn new technologies.
Effective cash handling skills.
Effective verbal and listening skills.
Interpersonal and human relations skills.
Global call center experience.
Proven analytical and problem-solving skills.
Ability to use sound judgment and decision making.
Preferred Qualifications
Retail background
Sales experience
Customer Service experience
Physical Requirements
Ability to stand and walk.
Ability to complete seated work at a desk
Ability to answer the phone and utilize a computer.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay $16 hourly
It is policy of Bob's Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact _hrsupport@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
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