Software Asset Assistant & Knowledge Specialist Job Listing at BMC Software in MH (Job ID 42225)

Description

"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC!We're looking for an experienced Business Analyst to join our amazing global IS&T team. 
In this role, you will play a pivotal role in optimizing our business processes and systems, by collecting requirements from stakeholders and translating them to actionable system solutions. You will be a part of a collaborative global team, while leveraging technology to drive processes and systems efficiency. 
Here is how, through this exciting role, YOU will contribute to BMC's and your own success: 

• Maximize returns on IS&T infrastructure investments.
• Plan and justify investments based on current and future needs.
• Optimize investments and identify areas impacting BMC's operations.
• Manage IS&T Asset Management (AM) lifecycle with an ITIL process based focus.
• Ensure consistent execution of processes across IS&T.
• Monitor service efficiency, define and maintain processes, and recommend improvements.
• Develop practices within the ITIL v4 or v3 framework.
•  Measure and report asset utilization across major IT infrastructure components.
•  Collaborate with IT Service Managers to understand and adapt to business needs.
•  Provide strategic and operational direction for Asset Management (AM).
•  Align Asset Management strategies with IT Service Management Office.
•  Serve on the Change Advisory Board (CAB).
•  Track, document, and resolve incidents affecting AM and CMS tools.
•  Manage change requests for the Asset Management System, ensuring accurate updates.
•  Create, review, and report AM process metrics and trends.
•  Improve accuracy and completeness of AM processes and documentation.
•  Maintain confidentiality and accuracy of assets and attributes.
•  Identify cost reduction opportunities through asset usage reviews.
•  Ensure software license compliance and identify renegotiation opportunities.
•  Develop and implement knowledge management strategies.
•  Manage organizational knowledge assets.
•  Facilitate knowledge sharing and collaboration among employees.
•  Monitor and improve knowledge management initiatives.

To ensure you're set up for success, you will bring the following skillset & experience:

•  6+ years managing IT infrastructure assets.
•  Experience in enterprise level asset management and capital budget planning.
•  Knowledge management and information management experience.
•  Bachelor's degree in Business, Engineering, or Computer Science.
•  Experience in IT organizations and the high-tech industry (preferred).
•  Familiarity with Microsoft Adobe and Smartsheet software licensing.
•  Understanding of IT functions in a Fortune 500 company.
•  Ability to work collaboratively across engineering, operations, and application development groups.
•  Familiarity with ITIL v4 through training, certification, or practical experience.
•  Strong interpersonal and communication skills.
•  Experience working across organizational hierarchies.

Our commitment to you! 

 

BMC's culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won't be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You're unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,033,200 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

CA-PM

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