Part-time Lab Assistant in ITS (re-open) Job Listing at Bellevue College in Bellevue, WA (Job ID 13350)

Description

Position Summary  

The Lab Assistant provides customer service by way of technical and facilities support for students and faculty within the lab or classroom environment. This consists of ensuring that the lab facility (or classroom), computing and related equipment, and working areas are in clean, fully usable condition and enable students to work effectively. Technical support extends to troubleshooting general computing or printing issues and providing knowledge support to users of the key applications provided in each lab. In addition to maintaining the lab facility and providing knowledge support, the Lab Assistant enforces posted policies and procedures, such as those relating to use of equipment and maintaining a clean, safe, secure environment in the labs. 
The Lab Assistant performs additional responsibilities as required. Lab Assistants report to a Lab Lead. 

Pay, Benefits & Work Schedule  

Pay rate: $16.50 - $18.50/hr. Depending on Experience.

The successful candidate is expected to work up to 15 hours per week, hours flexible with student schedules. . This position typically assigned as needed on a quarterly basis, with no expectation of continued employment beyond the current appointment. 

The temporary hourly employment does not exceed 1,050 hours in any 12 consecutive month period from the original date of hire. Temporary hourly employees who work more than three hundred fifty (350) hours in a twelve consecutive month period may be subject to provisions of one the collective bargaining agreements covering Classified employees at Bellevue College. 

This position is expected to NOT be eligible for benefits because eligibility is limited only to employees working at least an average of 80 hours in eligible employment for more than 6 consecutive months and at least 8 hours a month.

About The College  

Bellevue College is a diverse student-centered, comprehensive and innovative college, committed to teaching excellence that advances the life-long educational development of its students while strengthening the economic, social and cultural life of its diverse community. Bellevue College is located just 10 miles east of Seattle where we serve a student population of over 54% students of color and over 1,300 international students. The college promotes student success by providing high-quality, flexible, accessible educational programs and services; advancing pluralism, inclusion and global awareness; and acting as a catalyst and collaborator for a vibrant region.

We strive to create a vibrant and inclusive campus community that supports a diverse student body, faculty and staff. As an essential part of our mission and goals, diversity, equity and pluralism are promoted and fostered in all aspects of college life. By enriching student life through leadership opportunities, personal learning and cultural experiences, we are committed to building an inclusive and diverse campus community that fosters creativity, innovation and student success.

For more information, visit BC Facts at a Glance @ Bellevue College.

About the Department  

The Information Technology Services (ITS) division is comprised of six departmental teams: The Office of the Vice President, Digital Media Services, Infrastructure, Integration, Technical Support Services, and Office of IT Business Operation. ITS supports all campus computing - both academic and administrative. The division manages networking and server components, performance and quality of all college websites, the web portal, software and application development, as well as data and administrative system support. ITS provides in-person workshops and training to faculty and staff, and offers an array of video production services including live streaming campus events as well as producing original programming to support college activities. ITS broadcasts 24/7 programming for the College and outlying community on the College Channel television station.

Essential Functions  

• Ensure proper functioning of computing equipment and adequate supplies in the lab. Report maintenance issues and supply needs to the Lab Lead or Lab Coordinator for follow up.
• Ensure a clean, safe, secure work/study environment by checking the lab at the beginning and end of each shift for cleanliness and maintaining room security (doors secure, access controlled).
• Deliver computing (hardware) and software technical service and support to students and employees.
• Follow defined processes and procedures.
• Identifie and escalates priority issues that the Lab Assistant cannot address on his/her own, either by authority or knowledge.
• Stay current with system information, changes, and updates. This includes subscribing to, contributing to, and following appropriate groups on Yammer, the college on line forum.
• Perform additional tasks as required.

Minimum Qualifications  

• Excellent communication skills including active listening.
• Demonstrated proficiency in typing and grammar.
• Thorough understanding of relevant software, computer applications and equipment.
• Excellent interpersonal and customer service skills.
• Team player and ability to work towards achieving common goals set by the department.
• Demonstrated ability to utilize appropriate phone etiquette.
• Ability to multitask.

Preferred Qualifications  

• Customer service experience
• A+ Certification 
• College courses / Degree in related field

Conditions of Employment  

Bellevue College intends to provide a drug-free, healthy, safe, and secure work and educational environment. Each employee is expected to report to work in an appropriate mental and physical condition to perform her/his/their assigned duties.

Bellevue College employs only U.S. citizens and lawfully authorized non-U.S. citizens. All new employees must show employment eligibility verification as required by the U.S. Citizenship and Immigration Services. 

Sexual Misconduct and Background Check:

Prior to start of employment, finalists(s) for this position will be subject to a pre-employment background check as a condition of employment. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform in the position.

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington State Law.

Check frequently in your inbox, spam, junk, clutter email folders for any communication regarding the next steps from Bellevue College and our background check partners.

Reference Check:

Reference checks may include, but are not limited to, contacting references and verification of work experience, and/or past job duties. 

Other Information  

• This position is NOT eligible for relocation allowance.
• This position is NOT eligible for sponsorship for employment-based visa.

How To Apply  

Applications will be reviewed and qualified applicants will be invited to interview until the position is filled.

All individuals interested in this position are encouraged to apply. Your application must include a complete online application and all of the required documents below to be considered complete. Any application that does not provide all requested information will not be considered for the position (only submit required documents with the application, additional documents will not be reviewed.) Please review Application Tips before applying.

Required application materials: 

• Attach a Cover Letter (min 1 pg., max 2 pgs.)
• Attach a Resume
• Complete Job Questionnaires if applicable

Contact:

If you have questions with regards to the application or the hiring process, please contact Office of Human Resources at 425-564-2274 or email to jobs@bellevuecollege.edu. 

EEO Statement  

Bellevue College does not discriminate on the basis of race, color, national origin, language, ethnicity, religion, veteran status, sex, sexual orientation, including gender identity or expression, disability, or age in its programs and activities. Please see policy 4150 at www.bellevuecollege.edu/policies/. The following people have been designated to handle inquiries regarding non-discrimination policies: Title IX Coordinator, 425-564-2641, Office C227, and EEOC/504 Compliance Officer, 425-564-2178, Office B126. 

Applicants with disabilities who require assistance with the recruitment process may contact hraccommodations@bellevuecollege.edu .

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