Director - Patient Financial Services Job Listing at Baton Rouge General in Baton Rouge, LA (Job ID 2030314314)

Description

JOB PURPOSE & MISSION 

Responsible for strategic planning, direction and overall accountability for a department(s) comprised of multiple functional areas. Independently makes decisions that could seriously affect the overall division and/or GHS System's financial and performance objectives and strategic results. Develops and is accountable for budget for department or multiple functional areas. Direct reports may include managers, supervisors and/or staff employees including responsibility for performance reviews, hiring, disciplinary actions and terminations. Performs job for the age population served, as defined in the department's scope of service. 

Essential Job Functions include, but are not limited to:  

1. Demonstrates effectiveness in planning and setting objectives for the department(s) or areas of responsibility. 

• Develops goals and objectives in consultation with management to ensure consistency with the GHS philosophy. 

• Determines measurable checkpoints for various projects and expected variations. 

• Examines alternative methods of providing services in order to reduce operating costs. 

• Forecasts and anticipates staffing needs to accommodate market/seasonal changes. 

2. Demonstrates effectiveness in maintaining an organized department(s) or areas of responsibility to ensure efficiency, accuracy of work, and information flow. 

• Monitors departmental or areas of responsibility operations and implements corrective actions as required. 

• Coordinates a wide variety of administrative, fiscal, and technical activities to ensure the efficient operation of the department(s) or areas of responsibility. 

• Effectively utilizes available staff to maximize the effectiveness of the work performed. 

• Organizes, directs and participates in the compilation and analysis of department(s) or areas of responsibility data. 

3. Continually demonstrates effectiveness in the direction of departmental activities. 

• Implements policies and procedures necessary to achieve department(s) or areas of responsibility objectives. 

• Uses quantitative measures to assess the performance and productivity of the department(s) or areas of responsibility. 

• Establishes and maintains an effective working relationships with management and other departments. 

• Maintains an effective performance improvement program. 

• Develops programs to improve departmental or areas of responsibility communications. 

4. Demonstrates effectiveness in controlling the operations of the department(s) or areas of responsibility. 

• Delegates authority to supervisory and department(s) or areas of responsibility staff members. 

• Provides direction and policy interpretation to managers. 

• Encourages staff participation and communication in decision-making. 

• Exhibits responsiveness to others in the organization at all levels. 

• Assures that applicable accreditation standards and governmental regulations for areas of responsibility are continually met. 

5. Ensures that appropriate educational opportunities are presented to staff. 

• Provides educational training, in-services, and guidance to staff as needed. 

• Ensures safe and effective delivery of health care to patient population by fully trained staff. 

6. Maintains compliance with all regulatory agencies for all departments. 

• Ensures that staff is in compliance through proper clinical monitoring, staff competency training, equipment tracking and quality control. 

• Ensures that safe and effective provisions of home IV services are administered. 

• Ensures that all licenses are current with issuing board, including pharmacy technicians, pharmacists and pharmacy permits. 

• Maintains current and up-to-date knowledge of state and federal pharmacy regulations. 

7. Directs and manages all aspects of the centralized billing, collection and cash management functions for Baton Rouge General, Baton Rouge General Physicians, Baton Rouge Rehab Hospital, and BRG Reference Lab. 

• Directs, establishes and implements internal control systems and policies/procedures to meet company's cash collection goals. 

• Monitors and analyzes all aspects of accounts receivable management indicators on a daily basis. 

• Develops effective monitoring tools for A/R management indicators to measure operational performance. 

8. Performs all other duties as assigned.  

HIPAA & SAFETY REQUIREMENTS 

HIPAA - Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: paper and electronic medical records without limitation, employee health records, patient demographics, lab and radiology results, films, patient surgery/appt schedules, medical records related to quality/data, patient financial information including 3rd party billing, patients related complaints, information related to patient location, AMC/RP computer systems and employee prescriptions.  

SAFETY - Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: reporting incidents, handling sharps, wastes and linens, PPE, exposure control plan, hand washing, environmental rounds to ensure safety, receiving orders for patients for all age groups. 

PERFORMANCE CRITERIA & STANDARDS 

Everyday Excellence Values - Employee demonstrates Everyday Excellence values in the day-to-day performance of their job.   

• Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.  

• Takes initiative in living our Everyday Excellence values and vital signs.  

• Takes initiative in identifying customer needs before the customer asks.  

• Participates in teamwork willingly and with enthusiasm.  

• Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.  

• Keeps customers informed, answers customer questions and anticipates information needs of customers  

Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.  

• Practices diligence in fulfilling the regulatory and legal requirements of the position and department.  

• Maintains accurate and reliable patient/organizational records.  

• Maintains professional relationships with appropriate officials; communicates honestly and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.  

Personal Achievement- Employee demonstrates initiative in achieving work goals and meeting personal objectives.  

• Sets goals and action plans to achieve objectives. 

• Completes assignments following accepted procedures and practices, even when workloads and demands are high. 
• Adheres to high moral principles of honesty, loyalty, sincerity, and fairness (integrity). 

Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.  

• Strives to continuously improve all aspects of the business operation through quality improvement initiatives. 

• Assures the accuracy of data, work, or information and contributes ideas and suggestions to improve approaches, methodologies, and productivity. 

• Willingly participates in organization and/or department quality initiatives. 

Cost Management - Employee demonstrates effective cost management practices.  

• Demonstrates effective time management to promote productivity and cost efficiency. 

• Uses material goods wisely, is conscious of the environment and is accountable for prudent use of our talents and financial resources. 

• Develops appropriate budget(s) for areas of responsibility. 

• Effectively manages budget(s) and continually monitors key cost areas. 

Leadership - Employee demonstrates effective leadership by developing standards of performance, determining areas of responsibility and accountability and delegating authority. 

• Invites input from others and shares ownership and recognition. 

• Inspires people by example and influences them to do and be their best. 

• Inspires and encourages teamwork. 

• Consistently executes applicable company policies, rules and regulations. 

Operations Management – Employee demonstrates the ability to give clear and concise instructions as to assignment objectives and methods, and reviews results at all critical points. 

• Establishes clear work objectives that prioritize and focus employee efforts. 

• Staff works area with appropriate numbers of qualified employees. 

• Allocates and delegates work effectively to make efficient use of resources and employee capabilities. 

Operations Management – Employee demonstrates the ability to give clear and concise instructions as to assignment objectives and methods, and reviews results at all critical points. 

• Establishes clear work objectives that prioritize and focus employee efforts. 

• Staff works area with appropriate numbers of qualified employees. 

• Allocates and delegates work effectively to make efficient use of resources and employee capabilities. 

Performance Management – Employee demonstrates an awareness of employees' development needs to improve work effectiveness and ensures that training and related programs are available to meet these needs. 

• Provides opportunity for skill development for employees. 

• Provides ongoing performance feedback to employees and takes corrective action when necessary. 

• Completes and conducts performance appraisals by established review date. 

Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices. 

• Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety. 

• Employee proactively reports errors, potential errors, injuries or potential injuries. 

• Employee demonstrates departmental specific patient and employee safety standards at all times. 

• Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.

JOB REQUIREMENTS  

Experience 

Required – 5 to 7 years of experience of progressive healthcare revenue cycle management; EPIC revenue cycle management experience 

Education 

Required – Bachelor's degree or equivalent experience 

Preferred – Master's degree or advanced education 

Certifications & Licensure 

Required – EPIC PB & HB certifications 

Special Skills or Knowledge 

Required – application of specialized and/or advanced job knowledge gained through extensive managerial level experience and advanced education; Advanced Excel knowledge; Advanced analytical skills