Description
*** 8 hour shifts ***
Summary of Position:
Assists with coordination of Language Access Services (LAS), including in-house Medical Interpreters, Deaf and Hard of Hearing (DHH) interpreters, telephonic interpreting, remote video interpreting, and written translation system-wide. Assists organization with continuing education of LAS staff; coaches, mentors and develops the skills of LAS staff. Provides training to providers and staff, including new employees, on the procedure for requesting interpreters and written translation, as well as on methods for working effectively with an interpreter. Follows National Council on Interpreting in HealthCare (NCIHC) Code of Ethics and California Healthcare Interpreting Association (CHIA) standards; ensures services are consistent with the standards of BMH and JCAHO and other regulatory bodies. Assists and monitors the interpreter productivity and tracking system. Serve as back up for interpreters/translators when necessary.
Works collaboratively with other Barton Education administrative staff and other stakeholders to coordinate the content and scheduling of LAS courses, services and programs; utilizes support services and operates within budget parameters.
Qualifications
Education:
● High School Diploma or GED preferred
Experience:
● At least 2-3 years recent administrative assistant experience in a healthcare environment.
● Bi-lingual, bi-cultural knowledge and experience
Knowledge/Skills/Abilities:
● Knowledge of medical terminology.
● Ability to demonstrate skill in the use of Microsoft Word at the intermediate level or above.
● Ability to demonstrate skill in the use of Microsoft Excel at the intermediate level or above.
● Ability to take and transcribe minutes of meetings.
● Excellent interpersonal skills.
● Ability to effectively communicate in English and Spanish.Requires critical thinking skills, decisive judgment, and ability to work with minimal supervision.
● Must be able to work in a stressful environment and take appropriate action.
Certifications/Licensure:
● Completion of a 40-hour Medical Interpreting Course certification.
● National Certification for the Medical Interpreter within 1 year of hire.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● While performing the duties of this job, the employee is frequently required to walk, stand, sit, and talk or hear.
● The employee is occasionally required to use hands to finger, handle, feel or operate objects, tools, or controls; and reach with hands and arms.
● The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
● Specific vision abilities required by this job include close vision, color vision, and the ability to adjust focus.
● Lifts, positions, pushes and/or transfer patients.
● The employee must occasionally lift and/or move up to 25 pounds.
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
● Routine Hospital/Healthcare & Office/Administrative conditions.
● Contact with patients and guests under a wide variety of circumstances.
● Regularly exposed to the risk of bloodborne diseases.
● Exposure to infections and contagious disease.
● Exposed to hazardous anesthetic agents, body fluids and waste.
● Subject to hazards of flammable and explosive gases.
● Subject to varying and unpredictable situations, including the handling of emergency or crisis situations.
● Subject to pressure due to irregular hours, frequent interruptions and stressful situations due to multiple demands.
● Occasional travel to various health system locations.
Essential Functions
1. Provides consistently exceptional care at all times.
2. Ensures video remote interpreting units work effectively.
3. Conducts medical interpreter's evaluations and provides feedback.
4. Responds to event reporting incidents; conducts chart audits as needed.
5. Completes payroll on weekly/biweekly basis.
6. Provides education to staff and providers regarding LAS policies & procedures.
7. Provides interpreter scheduling system access, training to new employees as well as system maintenance
8. Schedules and proctors language proficiency test to bilingual employees
9. Coordinates and proctors national certification tests.
10. Assists the department with project management and strategic planning.
11. Provides mentoring to other LAS staff.
12. Monitors interpreter productivity and tracking.
13. Assist with LAS courses scheduling and coordination.
14. Coordinates and participates in community outreach activities.
15. Assists with LAS' day to day operations.
16. Performs translation project management.
17. Responds to the needs of the department by performing other duties, as necessary.
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