Description
DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona.
DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona.
DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. SUPPORT COORDINATION AREA MANAGER Job Location: Division of Developmental Disabilities (DDD)
400 West Congress Street, Tucson, Arizona, 85701 Posting Details: Salary: $67, 300.00 - $70, 300.00
Grade: 21
Closing Date: 03/16/2025 Job Summary:
Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES), we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals that are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES' video. Come join the DES Team!
The Department of Economic Security, Division of Developmental Disabilities (DDD), is seeking an experienced and highly motivated individual to join our team as a Support Coordination Area Manager. This position is responsible for the management and supervision of staff who are responsible for direct contact with the Division's members to conduct needs assessments and ensure provision of services in accordance with federal and state regulations, rules, policies, procedures, and guidelines.
Applicants for this position cannot be licensed or certified by the DDD Office of Licensing Certification and Regulation, cannot have a principal interest in or have a spouse or close family with principal interest in a DDD Qualified Vendor Agreement, and cannot be employed or subcontracted by a DDD Qualified Vendor.
Job Duties:Essential Duties and Responsibilities include but are not limited to:
• Manages and coordinates the Support Coordination functions for the members within the District, with emphasis on programming and ensuring all federal and state requirements are complied with and documentation is complete, including case records. Ensures consistency in Support Coordination, implementation, and overall applications.
• Works with programs/resource development to ensure services and providers are acquired to meet the needs of the members as ascertained by Support Coordination. Establishes and maintains good rapport and open communication.
• Hires, trains, directs, monitors, and evaluates subordinates to ensure qualified and competent staff are capable of meeting performance standards. Completes all personnel actions required including MAP. Monitors ETE time cards, travel claims, and requests for out-service training.
• Attends meetings with community advocates, advisory committees, providers, managerial, and administrative staff. Provides input on designs for systems and work plans. Develops, approves, and implements strategies, goals, objectives, policies, procedures, and guidelines to define those systems and area operations relevant to the District and Division, as well as for the delivery of multiple services.
• Provides follow-up on incident reports & unusual incident reports by tracking that appropriate actions are taken to eliminate Rights violations, potential abuse or neglect, and other areas of concern. Interacts with other staff or agencies, such as Quality Control Licensing, Department of Child Safety (DCS), Adult Protective Services (APS), Program Review Committee (PRC), Human Rights Committee (HRC), etc., as necessary.
• Researches and takes appropriate actions regarding investigative reports, licensing reports, and grievances & appeals, by assigning appropriate responsibilities to staff and attending grievance & appeal hearings to represent the District and Division stance.
• Acts as liaison to behavioral health Support Coordination, and the mental health agencies/providers they deal with, to problem-solve difficult cases. Attends staff meetings to assist Support Coordinators to focus on the philosophy, policies, and procedures of District and Division. Ensures cost effectiveness studies are completed when required. Works health care issues with the Managed Care Unit
• Collect, review and analyze data relating to metrics for the area. Uses that data to set and monitor goals for the area.
Knowledge in:
- Knowledge of federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery, personnel, contracting, fiscal management, and Title XIX
- Knowledge of state budget, planning process, and policy development
- Knowledge of principles of human service planning and program development
- Knowledge of special needs of the developmentally disabled (DD) population
Skills In:
- Skills in planning, developing, implementing, administering, managing, monitoring, and evaluating developmental disabilities support services, training programs, and health related services
- Skills in coordinating and administering through subordinate supervisors a network of home and community based services to members with developmental disabilities
- Skills in analyzing complex problems and identifying and implementing solutions
- Skills in decision making, crisis management, negotiation, organization, supervision of personnel, delegation, and leadership
Ability to:
- Ability to analyze complex situations accurately and quickly adopt an effective course of action
- Ability to manage a complex array of projects with rapidly shifting priorities and time lines
- Ability to establish and maintain effective working relationships/communication with diverse individuals and community groups, such as members, parents/families, professionals, providers, advocate, and community planning organizations, elected officials, agency employees, media, and the general public
- Ability to motivate, lead, and supervise subordinate staff
• The ideal/preferred candidate will possess a minimum of 5 years experience in applying federal, state, and local laws, rules, regulations, policies, and procedures relating to service delivery to individuals with developmental disabilities, which must include a minimum of 1 year of supervision of professional staff.
• Driver's License Requirements. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11).
• Employee shall have a valid Level One fingerprint clearance card issued pursuant to Arizona Revised Statute 41-2758.07 in order to work with children and vulnerable adults.
• Candidates for this position shall be subject to a search of both the Department of Child Safety Central Registry pursuant to A.R.S. 8-804 and the Adult Protective Services Registry pursuant to A.R.S. 46-459.
• Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency's ability to reasonably accommodate any restrictions.
• All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify).
The Arizona Department of Economic Security offers a comprehensive benefits package to include:
• Affordable medical, dental, life, and short-term disability insurance plans
• Participation in the Arizona State Retirement System (ASRS) and long-term disability plans
• 10 paid holidays per year
• Vacation time accrued at 4.00 hours bi-weekly for the first 3 years
• Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program).
• Sick time accrued at 3.70 hours bi-weekly
• Deferred compensation plan
• Wellness plans
• Tuition Reimbursement
• Stipend Opportunities
• Infant at Work Program
• Rideshare and Public Transit Subsidy
• Career Advancement & Employee Development Opportunities
• Flexible schedules to create a work/life balance
Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page
Retirement:State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments.
On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates.
Apply through azstatejobs.azdoa.gov. For questions about this career opportunity, contact Brenda Simpson at (520) 638-2667 or email at brendasimpson@azdes.gov.
Arizona State Government is an AA/EOE/ADA Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting (520) 638-2667. Requests should be made as early as possible to allow time to arrange the accommodation.
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