Support you can count on

Success is not a point in time; it’s an ongoing journey.
We’ll be there every step of the way.

CareerArc’s award-winning customer support teams are here to answer your questions, help you master your social recruiting platform, and get the most out of your tools. Every CareerArc client has our Standard support plan. However, we recognize that organizations don’t fit into a one-size-fits-all model, so we’ve created different plans to fit your needs. Our Premier and Premier+ plans offer additional guidance and support to help you succeed faster.

Social recruiting support plans

Standard

Available to annual subscriptions <$25,000

Rapid response client support
(6:00 am to 5:00 pm PT weekdays)

Online help center with
videos and how-to guides

On-demand training webinars

PREMIER

Available to annual subscriptions >$25,000

Rapid response client support
(6:00 am to 5:00 pm PT weekdays)

Online help center with
videos and how-to guides

On-demand training webinars

Client Success Team

Periodic account health check-ins

Ad hoc account strategy calls

PREMIER+

*Most popular*

Available to annual subscriptions >$50,000

Rapid response client support
(6:00 am to 5:00 pm PT weekdays)

Online help center with
videos and how-to guides

On-demand training webinars

Dedicated Client Success Manager

Routine account health check-ins

Scheduled account strategy calls

Deep dive content best practices and recommendations

Customized end-user training

Ongoing platform configuration assistance and maintenance

Award-winning product support

We know how important it is to get a question answered quickly or an issue resolved right away, whether that’s through live support or our rich library of help resources that you can access at the click of a mouse. That’s why we’ve built an award-winning support team whose primary goal is to provide you friendly, helpful assistance with your various needs.

Always here to help

24/7 access to online Help Desk and Learning Library
Live support 6:00 am to 5:00 pm PST, weekdays
Contact by email, phone, and online portal

Our commitment to you

First response time: within 1 hour
Final resolution time: 5 business days
(immediate if critical)

2020 Stevies Award - Silver - Sales and Customer Service

2020 Stevies Award - Gold - Sales and Customer Service

Built In LA 2020 Best Places to Work Award

2019 Stevies Award - Bronze - Great Employers

2018 Stevies Award - Silver - Sales and Customer Service

2020 Stevies Award - Silver - Great Employers

2017 Stevies Award - Gold - Sales and Customer Service

What really stands out to us is CareerArc’s responsiveness. Anytime we have a question, we know we can shoot an email to our CSM and get the response we need right away.

JENNIFER SPRY
MANAGER OF TALENT ACQUISITION