Payment Operations Manager Job Listing at Stifel in Saint Louis, MO (Job ID 6439)

Description

The Payment Operations Manager oversees the day-to-day processing operations, including ACH Originations, ACH Exceptions/Risk Management, Real-Time Payments (RTP), FedNow, and WealthTracker internal and external payments.

• Manage the daily payment processing operations, including ACH, Real-Time, and other payment systems, ensuring the effective and efficient execution of payment transactions and related activities.
• Ensure that customer support teams are well-equipped to handle payment-related inquiries and issues, providing guidance on operational procedures and resolving complex customer concerns.
• Oversee staffing levels and scheduling to ensure adequate coverage and operational efficiency.
• Monitors staff performance, identifying staffing needs, coordinating recruitment efforts, and ensuring compliance with organizational policies and industry regulations.
• Collaborate with department leaders to optimize staffing resources, address workforce challenges, and maintain a high standard of service delivery.
• Monitor and enforce compliance with all applicable regulatory requirements, including NACHA Operating Rules, Regulation E, BSA, OFAC, and others.
• Oversee risk management procedures to safeguard transactions and protect the organization from financial, legal, and reputational risks, staying up-to-date with changes in laws, regulations, and industry standards and ensuring that all payment processing activities comply with federal and state regulations and internal policies and procedures.
• Suggest and implement improvements for new and existing processing systems and workflows, ensuring they align with industry best practices and regulatory requirements.
• Act as the primary point of contact for payment system implementations and enhancements.
• Ensure the accurate completion of daily settlements and monthly management reports, providing a clear overview of departmental activities, performance, and any issues that need resolution.
• Develop, maintain, and refine operational procedures and systems to support payment processing functions, ensuring they meet compliance standards and align with organizational goals.
• Collaborate with product teams on introducing and rolling new payment products, including testing, implementation, and workflow management.

• Strong understanding of banking operations, including ACH, wire transfers, and real-time payment systems. Familiarity with NACHA regulations and other relevant payment industry standards.
• Knowledge of key regulatory frameworks, including NACHA Operating Rules, BSA, OFAC, Regulation E, Patriot Act, UCC-4A, and others, with the ability to apply this knowledge to daily operations and compliance activities.
• Strong problem-solving abilities with the capacity to evaluate alternative solutions and make informed decisions to improve payment operations and mitigate risks.
• Ability to manage complex workflows and ensure the accuracy of all operational processes, reporting, and settlements.
• Excellent communication skills, with the ability to lead cross-functional teams, coordinate with external partners, and provide clear guidance to internal stakeholders.
• Proven experience in payment operations management, risk management, and compliance, ideally within a financial services or banking environment.
• Familiarity with payment processing software and systems and the ability to quickly adapt to new technologies and platforms.

• Minimum required: Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum required: 5+ years experience in payments or a related field.

• Professional certifications in payment systems or financial services (e.g., AAP, APRP, CTP) are preferred.

• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook.

Stifel is more than 130 years old and still thinking like a start-up.  We are a global wealth management and investment banking firm serious about innovation and fresh ideas.  Built on a simple premise of safeguarding our clients' money as if it were our own, coined by our namesake, Herman Stifel, our success is intimately tied to our commitment to helping families, companies, and municipalities find their own success.

While our headquarters is in St. Louis, we have offices in New York, San Francisco, Baltimore, London, Frankfurt, Toronto, and more than 400 other locations.  Stifel is home to approximately 9,000 individuals who are currently building their careers as financial advisors, research analysts, project managers, marketing specialists, developers, bankers, operations associates, among hundreds more.  Let's talk about how you can find your place here at Stifel, where success meets success.

At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.

Stifel's bank and trust companies are affirmative action and equal opportunity employers. All candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, veteran status, genetic information or any other protected characteristic under applicable law.  If you would like more information regarding Equal Employment Opportunity rights and protections, please review the following posters:  Know Your Rights and Pay Transparency.

Stifel is an Equal Opportunity Employer.