Case Support Analyst Job Listing at SAIC in Washington, DC (Job ID 2415934)

Description

Description

SAIC is seeking a Case Support Analyst to support our team 

Specific duties of the Case Support Analyst include:

• Coordinate meetings and conference calls to include scheduling with internal and external stakeholders, conference rooms, and foreign national visitor clearances (as appropriate).
• Provide OSAI applicant-support-line services by answering and responding to calls, retrieving, and responding to voicemail messages.
• Provide responses to help tickets within 24-72 hours sent via the SAFETY Act Help Desk and coordinate with appropriate personnel to help close outstanding tickets.
• Review and prepare pre-application and full application letters to include memoranda, final document packages, briefings, and other correspondence for technical accuracy.
• Provide application approval to the appropriate OSAI case manager saving documents in the SAFETY Act Management System, providing quality assurance reviews, and completing special projects related to OSAI applications.
• Ensure documents/materials are assembled, prepared, reviewed and approved by the Director/Deputy Director/Case Manager for applications, upcoming meetings, and site visits.
• Coordinate the development of presentation materials, to include the preparation of webinars, PowerPoint slides, teleconference media, and other meetings as requested.
• Provide expert ability to provide a high degree of writing skills, ability to work cooperatively with all audiences within the congressionally mandated application review timeline.
• Use a variety of MS Office and project management applications, as well as other custom applications to perform agency-specific administrative tasks.
• Provide thorough quality assurance reviews for all OSAI correspondence and documentation.
• Coordinate and execute drop off and pick up of OSAI binders with OSAI IT Support and the Institute for Defense Analysis (IDA).
• Work with applicants throughout the pre-application and application processes to facilitate their understanding of the qualifications needed for SAFETY Act protection.
• Provide stellar customer service to applicants on behalf of OSAI; ensuring high-quality customer service is provided and maintained.
• Establish and maintain positive communication channels between OSAI, S&T Exec Sec, S&T leadership, and other OSAI stakeholders within and outside of S&T.
• Develop and maintain reports to track evaluations to ensure completion within the timeframes set forth in the Final Rule.
• Maintain documentation for all formal evaluation processes; assess evaluation process and make recommendations to improve the speed and efficiency of the awards given to Anti-terrorism technologies; implement recommendations approved by the program manager.
• Perform outreach to government procurement officials to help integrate the SAFETY Act into the procurement process.
• Inform potential applicants and the private sector about the benefits of the SAFETY Act by preparing and giving fact sheets, briefings, and delivering information in person, by phone and online.
• Maintain the security and confidentiality of all sensitive and proprietary information submitted by applicants.

Qualifications

Required Qualifications:

• BA/BS + 3 Years of relevant experience or Master's + 1 years of relevant experience. (4 years experience in lieu of degree)
• Ability to obtain and maintain a Public Trust requiring U.S. Citizenship.
• Ability to obtain a Secret clearance requiring U.S. Citizenship. 
• Demonstrated ability to oversee projects from inception to completion, ensuring comprehensive understanding and seamless execution. 
• Strong written and verbal communication skills.
• Keen attention to detail and ability to proofread and edit written correspondence as needed.
• Experience working with various MS products - Outlook, Word, PowerPoint, Excel.
• Demonstrated organizational skills, and ability to multi-task. 
• Must be able to obtain DHS Public Trust and DoD Secret clearance prior to starting work with our team. 
• Must be a U.S. Citizen.

Desired Qualifications:

• Experience in a Systems Engineering Technical Assistance (SETA) environment.
• Travel may be required.
• Prior DHS contractor fitness (suitability) authorization determination.
• Prior DHS experience including any DHS components or HQ Directorates, especially DHS S&T.
• Detailed knowledge of and recent demonstrated experience working with appropriate offices and staff within the HSE, DHS, other Federal Agencies, Congress, foreign partners, industry groups, and private sector stakeholder entities on issues relating to the DHS mission space.

Target salary range: $80,001 - $120,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
SAIC accepts applications on an ongoing basis and there is no deadline.

Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.

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