Description
Summary of Job Description:
- The server plays a critical role in serving guests quickly, efficiently and with complete knowledge of food and beverage menus. Offers superior guests service and maintains station in a clean and orderly manner throughout their shift.
- To ensure the guests feel welcome and taken care of; wow them with exceptional services
- To ensure proper table manner
- To maximize sales opportunities
Essential functions:
- Ensure that all guests are greeted in a timely, friendly, and professional manner
- Explain to guests about our offerings, the holiday menu/ specials. Recommend seasonal menu, suggestive sell additional items- drinks, soup, appetizers, dessert
- Be the Server of choice- Frequent request by guests to be the server. Remember regular guests' names and orders
- Work with the Kitchen Staff to meet any special requirements for ingredients and preparation of food
- Ensure timely delivery of the guest's order when ready in the kitchen and prepare it as necessary with garnishes, sauce
- Keep guests informed of the status of their food and drink orders if not available immediately
- Execute the proper placement of dishes on the table
- Execute the proper wine opening and serving procedures
- Execute the proper service standards- removal of plates, replacing dirty plates
- Engage the guests in small talk while serving them to enhance their dining experience
- Know the proper time to offer services- Do not interrupt guests while they are having conversation
- Anticipate guest's needs prior to them asking- condiments, water/tea refill…etc
- Ensure quality check backs are done in a timely manner, to ensure everything is satisfactory and respond promptly to any request or complaint, seeking the manager's help as needed
- Present check at the end of the meal, take and process payments in cash or credit card using Company procedures
- Assist bussers and other servers as needed, especially during busy periods
- Make sure that dining room area is kept clean and free of trash at all times; clean up spills promptly anywhere in dining room; remove or alert management to any safety hazard
- Do opening or closing routines for dining room and work stations as needed
We offer all full time associates:
- Progressive Compensation Package and Excellent Bonus Opportunity
- 9 or more Weeks of Comprehensive Training to prepare you for success
- On-Going Career & Leadership Development
- Medical, Dental, and Vision Insurance
- 401 K with Company Match
- Paid Time Off
- Associate Discounts (Panda Express, Hibachi San, Panda Inn plus Theme Parks) and free meals when you work
Job Requirements:
- High school graduate
- Restaurant experience a plus
- Must be 18 year of age to carry alcoholic beverages
- Have a clean, neat appearance & good personal hygiene at all times
- Have a courteous, enthusiastic style of communication. Ability to communicate with guests fluently
Pay Range: $16.00 - $22.40 / Hour*
*Within the range, individual pay is determined using various factors, including work locations and experience.
ADA Statement:
While performing duties, counter areas are often hot with steam from steam table and food vapors. Workspace is restricted and employees are generally expected to remain standing for long periods of time. Employees must prepare hot and cold foods, use Chinese cook knife and other kitchen equipment and work quickly without losing accuracy. Employees must be able to lift up to 50 lbs., stand up to four hours and reach across counter tops measured at 36 inches to serve customers. Kitchens are hot and noise levels are usually high; storage space is limited and shelving is high. Employees must be able to work in a fast-paced work environment, have effective verbal communication skills, ability to adapt to a dynamic environment with changing priorities, and the ability to manage conflicts/difficult situations.
Panda Strong since 1983:
Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it's impacting our team or the communities we work in, we're proud to be an organization that embraces family values.
You're wanted here:
We value diversity in all forms and know the strength it brings. Workplace equality allows for creative ideas to bloom, diverse points of view to be heard, and improves overall happiness. We like the sound of that.
Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex/gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodations. If there is a reason you believe you require an accommodation, please reach out to our accommodation team vie email at PandaLOA@PandaRG.com.
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