Senior Product Experience Designer Job Listing at Mastercard in London, England (Job ID R-235595)

Description

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Product Experience Designer Overview
The Customer Experience & Design Team (CX&D) within Corporate Solutions is looking for a Product Experience Designer to drive our customer experience strategy forward and enable quality consistent experiences across B2B products and services. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, detail-oriented, and possesses a collaborative mindset.

Role
In this role, you'll craft user-centred solutions that simplify complex workflows, enhance usability, and deliver delight to our users. You will partner closely with design strategists, product managers, engineers, and other product designers to drive the end-to-end design process—from research and concept development to detailed design and client enablement. As a key contributor to our design team, you'll have the opportunity to scale the overall product strategy, ensure consistency across touchpoints, and elevate our product experiences to meet the needs of corporates, issuers, and cardholders and uphold Mastercard's high standards for product experiences.

Responsibilities:
• Lead design efforts to create cohesive and innovative product experiences that align with business goals, UI platform strategy and address key user needs
• Support the Experience Strategy team's design analysis, strategy and research and testing efforts prioritized against high-value Corporate experiences
• Design scalable platform architecture UI templates for the Product Experience Design team to use across B2B digital solutions
• Conduct and analyse user research to deeply understand user needs, pain points, and behaviour. Use data and insights to inform design decisions and validate hypotheses, ensuring user-centred solutions at each stage of the process
• Partner with global and regional product leads to scale product demo excellence and drive new client adoption and sales
• Contribute to and help refine our design system by creating components, patterns, and guidelines that promote consistency across products while allowing for flexibility to support diverse user journeys
• Manage your workload in 2-week sprints, maintaining progress and priorities in Rally/Jira software
• Participate in design critiques and provide inclusive feedback to peers


All About You
• Experience in product or UX design, with a focus on end-to-end product experience design
• Proficient in Figma; experienced in wireframing and hi-fi design, prototyping, customer journey mapping and FigJam for design analysis and breaking down complex problems
• Solid experience with qualitative and quantitative research methods and user testing software, turning user insights into product design decisions
• Strong visual design and storytelling skills
• Demonstrates ability to execute with support from managers and senior-level peers
• Clear communicator with strong organizational skills
• Detail-oriented, striving for pixel-perfect deliverables
• Strong analytical skills with a systematic approach to breaking down complex problems and designing practical, innovative solutions
• Familiarity with design systems, UI libraries or UI kits. Knowledge of the latest accessibility guidelines and best practices (WCAG 2.1 AA) and interest in front-end development is a plus.

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

 Apply on company website