Company: Kaiser Permanente
Location: Daly City, CA
Career Level: Entry Level
Industries: Recruitment Agency, Staffing, Job Board
Description
To provide reception, registration, appointment booking, and class set up for patients in the Heath Education Department. Additionally, to provide administrative assistance to the Director, Supervisors, Clinical Health Educators, Health Educator, and Registered Dietitians.
Essential Functions
Reception/Clerical Functions:
- Manages front desk: answering phones, booking appointments, classes and keeping statistics
- Works with the clinical staff to generally expedite care for patients referred for appointments and classes.
- Assists members with kp.org
- Collect and review Life Care Planning forms
- Makes appointments and reminder calls
- Assist with class set up
- Cancels appointments in the event of staff illness or unexpected absence.
- Books initial and follow-up/return appointments when appropriate
- Recovery registers all patients from the prior day as needed.
- Focused on providing excellent service both to our members and other Medical Center staff.
Telephone Communication:
- Answers phone, takes messages, and assists members with general information and/or booking appointments and class registrations
Administrative Functions:
- Handles incoming and outgoing departmental mail
- Collects and records daily statistical information.
- Calls patients to fill appointments, as they are available.
- Assist the Director, Supervisors and clinical staff with general support, projects, problems, etc. as requested.
- Performs other duties as assigned, including all duties required in the generic position description for a cashier-receptionist
Grade: 3
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