Description
At HCSC, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
This position is responsible for contacting members to inform and educate them on our medical management programs; conducting research, performing data entry, responding to inquires from members, and supporting the clinicians in the Medical Management department with their provider and member activities.JOB REQUIREMENTS:
* 1 year of college and 2 years experience with automated systems OR 3 years experience with automated systems.
* 1 year experience with managed care system(s) or medical systems (i.e.; hospital or doctor office).
* Experience coordinating member needs, providing assistance to members, and analyzing member needs.
* Knowledge of medical terminology.
* Knowledge of medical claims systems.
* PC proficiency including Microsoft Office applications.
* Customer service skills.
* Verbal and written communications skills including developing written correspondence to members and to other department personnel and coaching skills to educate members on medical issues.
PREFERRED JOB REQUIREMENTS:
* College courses in computer science or the medical field.
This is a Telecommuter (Remote) role; must reside within a 250 mile radius of our listed TX locations.
Sponsorship is not available.
Work Schedule: Monday-Friday with occasional weekends on a needed basis
HCSC Employment Statement:
We are an Equal Opportunity Employment / Affirmative Action employer dedicated to providing an inclusive workplace where the unique differences of our employees are welcomed, respected, and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
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