IT Support Analyst FT Job Listing at Englewood Health in Englewood, NJ (Job ID 62505)

Description

Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey. We are dedicated to fostering a supportive and inclusive work environment where every team member can bring their skills, creative ideas, positive approaches, and a commitment to excellence. Join our dynamic team and contribute to our mission of transforming the lives of the patients and communities we serve.

Job Summary:
The IT Support Analyst provides support to end users at Englewood Hospital and other remote locations that are part of Englewood Health. In this role, the IT Support Analyst coordinates with teams to implement plans and necessary updates to ensure reliable day-to-day operations of key systems.

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Job Essentials: The ideal candidate will meet the following requirements and competencies.

• Ability to plan, coordinate, initiate, document, troubleshoot, and organize.
• Excellent verbal and written communication skills. Position requires the ability to interact with all levels of hospital staff, vendors, consultants, etc.
• Proficient in all versions of Windows, Microsoft Office, Office 365 or equivalent.
• Proficient in Android and IOS experience.
• Proficient with Desktop Management solution eg, MangeEngine, Ivanti, SCCM.
• Experience working with MDM and two factor authentication.
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
• Experience working in real-time environment is a must.
• Must be able to work beyond normal business hours.
• Motivated, team-oriented, and driven to satisfy the customer base.
• Experience with ZoomRoom, Extron, Q-Sys, Logitech Rally, Polycom knowledge/experience.
• Zoom knowledge is a PLUS

Education Requirements: High School Diploma or equivalent required. Associate's degree for formal course work and work experience equivalent to a two-year degree preferred.