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Quality Assurance Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Uses quality assurance monitoring to compile and track performance at team and individual level. Collaborates, recommends and participates in customer listening programs to identify customer needs and expectations. Provides trend data to management team. Provides actionable data, feedback, and recommends appropriate ac...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Customer Care Specialist (Call Center)
Valley Bank - Wayne, NJ
Responsibilities include but are not limited to: Follow bank established guidelines regarding customer service and deliver an exceptional customer experience in accordance with Valley's mission statement. Manage all customer issues while maintaining the highest level of professionalism, provide thoughtful prompt resolution with empathy, poise a consistent voice with the on-goi...
Service Excellence Manager I
Valley Bank - Union City, NJ
Responsibilities include, but are not limited to: Achieve and maintain a high level of customer service and satisfaction, individually and collectively within the branch. Provides quality customer service through personal contact with customers and prospects in adherence with company policy including, handling customer issues in person or over the phone in researching and resolving iss...
Senior Compliance Officer
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Develop and/or maintain effective compliance monitoring programs and risk assessments. Provide advice and assistance to management on compliance issues and related opportunities for process improvements. Keep abreast of all regulatory changes that impact Valley products and ensure advertising materials are updated to me...
Intern - Marketing Strategy
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Fully support product management initiatives for various lines of business. Support content management and copywriting initiatives for public relations, social media, and website development. Conduct marketing research for project planning purposes. Assist in trafficking jobs through appropriate channels to mai...
Intern - Commercial Banking - Commercial Real Estate
Valley Bank - Morristown, NJ
Responsibilities include but not limited to: Learn about Salesforce/nCino. Assist with loan portfolio management. Assist and observe the commercial lending underwriting process. Observe loan discussions and attend sales meetings. Training on all deposit products offered by bank. Learn about our treasury management process. Assist Re...
Intern - AML Compliance
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Review and disposition potential matches generated by our OFAC and negative news screening tools. Review new customer alerts and compare the information provided by the customer against the information in the alert to determine whether it is actual match. Request additional customer information from business units, as n...
Personal Banker- Midtown
Valley Bank - New York, NY
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
PERSONAL BANKER
Valley Bank - Wayne, NJ
Responsibilities include, but are not limited to: Responsible for providing exceptional customer service in accordance with Valley's mission statement. Ability to engage customers with friendly and professional service. Knowledge of all Bank products and services and ability to educate and demonstrate customers on such, as well as cross sell various products and services. ...
Global Tech & Opns Associate
Valley Bank - Morristown, NJ
Responsibilities include but are not limited to: Complete projects within assigned track and collaborate across functional teams within the Technology, Transformation and Operations space. Work on transformational projects aligned with strategic objectives. Follow best practices and standards for coding, testing, documentation, and security. Develop data driv...
Consumer Loan Support Admin
Valley Bank - Fairfield, NJ
Responsibilities include, but are not limited to: Coordinate the workflow of all Consumer loan applications. Ensure loans are properly input into the Harland (consumer loans) and TSYS (credit cards) systems by Consumer Loan Support staff. Oversee the accurate and efficient document preparation of the loan closing packages for distribution to the branch. Performs Credi...
Intern - IT Platform Support
Valley Bank - Morristown, NJ
The Valley Intern Program (VIP) is a unique and challenging 9-week experience for diverse, talented and motivated students interested in gaining relevant experience in their specific area of study within the banking industry. As a Valley intern you will be part of a team and work on projects that enable you to gain real-world skills and experience -- integrating academic learning with practical...
